سياسة الاستبدال والاسترجاع

Return and Exchange Policy Because we are keen on our customers at Bakhour Lamis Royal Store to have a distinguished and satisfying experience in all its details from the order to receipt, we have provided a flexible and suitable return, exchange, and cancellation policy for everyone. Therefore, we have made this policy for you: To modify or cancel your order: It should be noted that the customer can cancel the order if it is in (under review) status. If the order is (being processed / ready / out for delivery), it cannot be canceled or modified. Conditions for exchange and return: Return via (Yem Company) is available; see the bottom of the (Return Policy) page. Enter the order number and phone number and select "Return Now." Return and exchange within only two working days from receiving the shipment, and after two days, no return is allowed at all. Exchange: Available only in (Jeddah, Mecca) areas. For other areas, exchange is only in case of a manufacturing defect or damage, and the customer will be compensated with an alternative product after shipping the damaged product. Golden Warranty Return: Return if the product arrives and you do not like it for any reason. All products must be in good condition and in their original packaging. Must be unused, with less than the amount of experience. The refunded amount is only the value of the order; shipping costs are non-refundable. The shipping fee for the return is borne by the customer and deducted from the order value. Return via (Yem Company): Enter the order number and phone number at the bottom of the page in the "Yem Company" option. Contact us via WhatsApp for assistance: or through one of the contact options on the contact page. General provisions: - After confirming that the product has not been used more than for testing and in its original packaging, the amount will be refunded within 14 working days. - Refund to the credit card or bank account requires 7 to 14 working days to appear in your bank statement. - Used or damaged products or their packaging will not be accepted as returned goods. - This service does not include damages or breakages caused by misuse. - If your order is returned to us by the shipping company due to your non-receipt for more than five working days, we will deduct the shipping costs and refund the remaining amount to your card or account used within 14 working days from the date it is returned to us. The free codes are special codes, and the customer has no right to use them without permission. If a free code is used without permission or reason, the store has the right to cancel the order.